FAQs
Q: Is the equipment and installation really FREE?
A: Yes! You really do get all of the equipment you need to receive satellite TV in up to four rooms. (Each room can watch different
channels at the same time.) Of course, you are also making a one year commitment to pay your monthly programming charges automatically using your
credit card. Keep in mind that we will charge your card $49.99 up front. This covers activating your account and your free installation. But the
great news is that you'll receive a $49 credit on your first bill from DISH Network! This means you can get up to $1,500 worth of satellite
equipment installed in your home without having to buy the equipment! It is also important to note that with some of the DISH NETWORK offers you
technically will never own the satellite system. The equipment remains the property of DISH NETWORK and must be returned to them should you ever
discontinue service.
Q: What if I don't have a credit card?
A: To sign up for this offer with Dish Network, you are required to use a credit card or debit card which has a MasterCard/Visa Logo.
Debit cards from your checking account are acceptable as long as they have a Visa or MasterCard Logo. If you do not have a credit card, you
should consider having a roommate or other household member obtain service in their name if they have a credit card.
Click Here to get a credit card in 5 minutes!!!
Q: Why should I buy from iDish Network instead of DISH Network Directly?
A: We offer the same packages as DISH Network at the same prices. However, we strive to offer the best customer service in the industry. We
utilize unique ways that no one else uses to help you get your DISH installed as quickly as possible so that you may enjoy your satellite
television as quickly as possible.
Q: I want to see a list of all of the channels!
A: You can get a list of the channels that are included in any package on our website. Just click on any programming Package that is
underlined. Then a window will pop up giving you a detailed listing. In general, anything that is underlined on our website can be clicked
on.
Q: I have DIRECTV now, but I want your service. How do I do that?
A: You would need to purchase a DISH Network system. DISH Network and DirecTV receivers feature a different architecture. DISH Network is one
of the most technologically advanced, high-quality satellite TV systems available. Our receivers are fully MPEG-2/DVB compliant, offering you
excellent quality in audio and video. After you plug in the new receiver simply replace your dish with the DISH Network DISH 500 on your existing
mount and re-aim toward our satellite.
Q: What's included in a Free Installation?
A: A Free Professional Installation Includes:
Install and site one satellite antenna to a single-family dwelling
Connect satellite antenna to satellite receiver using 100 feet or less of (DISH Network approved) RG-6 cable. Use appropriate indoor and outdoor
fittings as required by DISH Network.
Route cable through an outside wall of a normal frame structure or only one layer of masonry. Cable is exposed on the outside of structure or
exposed in a crawl space or basement **
Grounding of system components to DISH Network specifications
Connect one satellite receiver to one TV, existing cable TV feed and VCR.
Connect satellite receiver to telephone jack (if located within 25 feet of receiver - please note that this is required to order special services
and pay per view events)
Verify signal strength and test system
Allow DISH Network receiver to download software
Activate programming with DISH Network
Provide customer education on system operation and programming for up to 20 minutes
** fished or in-wall wires/cables are considered "custom work" and will require additional charges. Also note that cable cannot cross doorways or
otherwise cause a tripping hazard.
Pole Mount - $75
Wall Fish - $40 each
Chimney Mount (straps) - $59
Additional Outlet (to mirror one IRD) - $65 each
Residential Phone Outlet - $65 each
Q: If I live in an apartment or condo can I still get a dish?
A: In most cases, yes, if you have a balcony. The law requires that your landlord must give you permission. FCC rules permit residents of
rental property to install a satellite dish, but only in certain areas. Generally, FCC rules permit renters to install a dish only in areas that
are subject to the renter's exclusive use and control. Generally, this means an area that you may use, but that is not available for the general
use of all tenants. Such an area may include a balcony, patio, yard, deck or other area that only you have the right to use. If you have such an
area, you may install a dish.
Q: Our Homeowners Association forbids satellite dishes.
A: Our dish antenna size is 20" and complies with the Satellite Consumer Bill of Rights, a regulation released by the FCC on August 6, 1996 .
This regulation PREEMPTS area zoning ordinances and Homeowner Association covenants and restrictions on DBS dish antennas. This rule was required
by Congress in the 1996 Telecommunications Act. Some HOA'S have been fighting to keep restriction rights by threatening court action on tenants
with dish antennas, in some cases arguing that a dish antenna is installed in a common area, calling the air space above the homeowner's roof
where the dish antenna is installed, the common area. Congress is on your side in this matter. For more specific information please contact: SBCA
(Satellite Broadcasting & Communications Association): (703)549-6990, and at SBCA.com.
Q: How does the installation work, do you install nationwide?
A: All of our installations are done through the DISH Installation Network, a division of DISH Network. Since their network is nationwide we
are able to offer you a professional installation anywhere in the US, including Hawaii, with one exception being Alaska. The DISH Installation
Network is comprised of employees and authorized subcontractors that must meet some of the highest installation standards in the industry. This
means you get a quality installation with a company you can count on to back up the work they perform. Certified, insured, and a 90 day
installation warranty. Why have your installation done through anyone else?
Q: After I make my purchase, how do I activate my programming?
A: After placing an order you will be provided with a toll free number where you can schedule your free installation and set up your
programming selection. The installer will bring the satellite dish and receiver(s) with them; therefore, there is no equipment to ship so
installations can be scheduled right away. A customer service representative will help you activate all the programming you would like.
Q: Why does a phone line connect to the receiver?
A: For most applications the phone line is for on-screen Caller ID, impulse Pay-Per-View and DISH Home Interactive TV. There is also a
special consideration in regards to our primary promotion (Digital Home Advantage), where there is no additional outlet fees provided all
dual-tuner receivers (DISH 322 or DVR 522) are continuously connected to the customers phone line.
Q: How long is the estimated installation time?
A: After placing an order you will be provided with a toll free number where you can schedule your free installation and set up your
programming selection. The installer will bring the satellite dish and receiver(s) with them; therefore, there is no equipment to ship so
installations can be scheduled right away. Installations dates are available 7 days a week, even weekends.
Q: Do I need a cable-ready TV?
A: No. Dish Network is compatible with every TV ever manufactured! Installation is free on all models of television.
Q: Can I get this installed on my motor home or tractor trailer?
A: Yes! We do have packages available for your RV or motor home. However, they may be different from the program advertised on this
website.
Q: I want to see a list of all of the channels!
A: You can get a list of the channels that are included in any package on our website. Just click on any of the links underneath the
Programming link. In each of the available windows you will see a detailed listing of the available channel packages.
Q: Can I get my local stations?
A: You must live in a designated market area to receive local channels. Designated market areas are determined by your local networks, not
DISH Network. Click on the link for local programming to see if you qualify. If you don't qualify, you can still use a regular aerial antenna to
get the local channels.
Q: Do I have to choose my programming right now?
A: No. If you are not sure of which packages you desire, you can simply choose the basic programming package for now. You'll then have time
to consider your options. Just keep in mind that you'll have to decide before the installer comes to your home. We will also mail you full color
information which clearly outlines your choices.
Q: Can I substitute one channel for another in my basic package?
A: Dish Network strives to make satellite programming as affordable as possible. One way to help keep costs lower is to provide stations in
packages, rather than mostly a la carte. Allowing customers to substitute channels would have the adverse effect of forcing us to raise prices,
both for overall programming, and for a la carte stations. To prevent this, no substitutions are allowed. Dish Network does offer the Outdoor
Channel and Bloomberg Television a la carte for under $2.00 per month each.
Q: Adult programming
A: Dish Network currently offers four different types of adult programming. The packages available on a monthly subscription basis
include:
Extasy (channel 496, 110 satellite,$27.99/month)
The Erotic Network or TEN(channel 495, 119 satellite, $22.99/month)
Playboy TV (channel 497, 119 satellite, $14.99/month).
Also note that if The Erotic Network and Extasy are ordered together, both services are available for just $37.99/month. The ETC channel is
available for only $22.99/month. We also offer adult programming on a pay-per-view basis. Pleasure, channel 499, is available as a 24-hour
pay-per-view service $6.99 per 90 minute movie, 119 satellite). In addition, Playboy can be ordered for a 4 hour block for just $7.99 (Blocks
start at 3A,7A, 11A, 3P, 7P & 11PM ET). The Erotic Network can be ordered as PPV as well and is just $9.99 per 90 minute movie. Extasy can
also be ordered as PPV and is just $10.99 per 90 minute movie.
Extasy is unedited. "Extasy is a 24-hour unedited adult entertainment channel. Programming consists of 60+ movie titles per month from 25 studios
(6 of which are exclusive), behind the scenes programs, movie previews, and specials." The Erotic Network (TeN) is partially edited. "TeN offers
an alternative to traditional adult entertainment programming, delivering a wide variety of feature films, videos and original programming."
Playboy is fully edited. "Playboy TV offers sophisticated entertainment targeted to adults 24-hours-a-day, including made-for-TV original movies,
specials, live erotic call-in shows and a variety of unparalleled new series. In the tradition of its 40-year-old internationally recognized
brand, Playboy TV stands for quality, tasteful, fun adult entertainment."
Pleasure is fully edited. "Pleasure is a 24 hour adult entertainment network that features world premiere movies, special double features,
behind-the-scenes programs and exciting movie previews." ETC (Erotic TV Clips)is partially edited "Every 90 minutes, Erotic Television Clips
offers a different feature shown in thematic blocks to appeal to viewers with a wide variety of special interests." Programming is offered in the
REVEEL editing standard.
Q: How to activate the Adult Guard (Parental System Locks)
A: The Adult Guard feature gives you the capability to remove the Adult channels (Playboy, TEN, Extasy, and Adultvision)
from your Electronic Program Guide. This prevents any children in the household from viewing the programming OR accessing the program
information. To activate Adult Guard follow these simple steps. (NOTE: procedure may vary for some receivers)
- Press the MENU button
- Highlight the LOCKS option, pressSELECT
- Choose the CHANNEL LOCKS option, and press SELECT
- Scroll through the listed channel numbers till you see the Adult channel (495-497). Highlight the channels, and press the
select button once on each channel. (NOTE: You should see a checkmark appear next to the channel information)
- Highlight the SAVE option, and press SELECT
- Highlight the LOCK SYSTEM option, and press SELECT
- Enter a 4 digit password, then highlight OK and press SELECT
- Re-enter the password for confirmation, then highlight OK and press SELECT
- Your system is now locked (NOTE: This also automatically locks out the PPV channels, and requires the password be entered to
view or order PPV)
-
Press the GUIDE button, notice the padlock in the upper left corner is now closed, and the adult channels are not listed in the guide any
more. To view an adult channel after activating Adult Guard follow these steps:
- Press the MENU button
- Highlight the LOCKS option, press SELECT
- Enter your 4 digit password, highlight OK and press SELECT
- Highlight the UNLOCK SYSTEM option, and press SELECT
- Your system is now unlocked, and you can view the adult channels.
- When done viewing, re-lock your system following the instructions above.
-
If you have any questions or problems, please contact us @ 1-800-333-3474, or feedback@echostar.com If you want to leave the adult
programming in the Electronic Program Guide, but still wish to restrict viewing. Follow these steps:
- Press MENU
- Highlight the LOCKS option, press SELECT
- Highlight the RATINGS LOCKS option, press SELECT
- Highlight the NR/AO option, press SELECT a checkmark should now be in this box.
- Highlight the SAVE option and press SELECT.
- Highlight the LOCK SYSTEM option, and press SELECT
- Enter a 4 digit password, highlight OK, and press SELECT
- Re-enter the password for confirmation, highlight OK and press SELECT
- Your system is now locked, the PPV channels and any show that has a NR/AO (Not Rated/Adult Only) rating will require
that you enter the password in order to view
Q: UPN and WB -- Do you carry UPN and WB Networks?
A: Yes, we currently carry three (3) WB Networks: KTLA (Los Angeles), WPIX (New York) and KWGN (Denver) as well as two (2) UPN Networks: WSBK
(Boston) and WWOR (New York). These are available in all areas the Superstations Package for only $4.99/month. You can also bundle this package
with our Local Networks Packages, if you qualify for them, for $7.99/month for any two, or $9.99/month for all three.
Q: Can I get NFL Coverage?
A: DISH Network broadcasts as many as 231 NFL preseason, regular season and post-season playoff games without having to purchase a costly
season package subscription! (Game access subject to channel availability and programmer restrictions.) That's right, extensive NFL coverage is
available on ESPN which is already included in DISH Network's basic packages. You can also watch exciting NFL match-ups on either your local
networks or, if qualified, on Local Broadcast Networks or Distant Broadcast Networks East and/or West Coast network feeds. Not only will you get
to watch your favorite NFL teams in action, but you can also check out other great sports programming that includes your regional sports network,
college football, Major League Baseball, NBA Basketball and NCAA Basketball.
Q: International Programming
A: Many International Programming packages are available. However, you would need to have a second Dish installed in addition to your main
system because the International Programming is delivered from a different satellite in the sky. The cost to have this second dish installed on
your home is $99 in addition to the $49.99 activation fee you will pay us today. You will pay the $99 directly to Dish Network at a later time.
You should also be aware that International Programming carries an extra monthly charge in addition to your monthly programming for English
channels. You are required to subscribe to at least the Americas Top 60 channel package in English before you are eligible to add additional
International Programming. (English programming packages begin at $29.99/mo.)
Q: How many receivers can I have?
A: You can have up to 6 receivers on one account. Your first four receivers are installed FREE. If you need a fifth or sixth receiver, you
must pay $99.99 each for the extra receivers. Installation of each extra receiver will cost $59.99. You will still only pay us $49.99 today to
get set up. You will pay Dish Network directly at a later time for your additional receivers.
Q: What are the programming charges for a second receiver
A: There is no "programming" fee for your 2nd, 3rd, 4th, 5th or 6th receivers. Whatever programming you subscribe to on your "main" receiver
will automatically be on your "secondary" (extra) receivers. Under our primary promotion (Digital Home Advantage), there is also no additional
outlet fees provided all dual-tuner receivers (DISH 322 or DVR 522) are continuously connected to customers phone line. There will be a $5 per
month lease fee when a 3rd receiver is selected. Under our secondary promotion (Free Dish) there is a second receiver Access Fee of $5 per month
for each secondary receiver you may have. This fee covers the cost of broadcasting, modem expenses, billing and satellite transmission
fees.
Q: Does DISH Network offer an HDTV compatible receiver?
A: Yes, the new DISH HD 811 and HD-DVR 921 are both now available.
Q: What is the Warranty?
A: Under our primary promotion (Digital Home Advantage), DISH Network backs all of their equipment with lifetime warranty. Under our
secondary promotion (Free Dish), DISH Network backs all of their equipment with a full warranty, one year parts and labor. You may also be
interested to know that DISH Network offers an extended warranty Digital Home Protection Plan (DHPP) for $5.99 per month. This warranty covers
several things including all DISH Network Branded DBS video equipment in your home and reduced rates on in-home service, should it be needed.
Since the Digital Home Advantage is already covered under lifetime warranty, an extended warranty may not be necessary.
Q: Does DISH Network offer high speed internet service?
A: Not at this time. In the meantime check out the package/discount offers available to Dish Network subscribers by signing up with
EarthLink.
Q: What is iDish Networks refund policy?
A: iDishNetwork.com offers a full, no hassle refund of the $49.99 activation fee if a request for cancellation is received by
iDishNetwork.com within 24 hours of the time the order was originally placed. If a request for cancellation is received by iDishNetwork.com from
days 2 to 10 then there is a $10 processing fee assessed on the transaction, in which case $39.99 will be credited back to the customer's
account. When a cancellation request is received by iDishNetwork.com after 10 days from the time the order was placed, no refund is available. If
installation is not able to be performed for any reason outside of the customer's control, the customer is eligible for a full refund of the
activation fee minus a $10 processing fee. All cancellation requests must be made in writing and sent to myaccount@idishnetwork.com. In making a request for refund, please document your name, order
identification number and reason for cancellation. The activation fee is non-refundable after installation has been performed. **Note: If the
payment of $49.99 to iDishNetwork.com is made in conjunction with any affiliated group or organization which offers cash or gift incentives to
accept the iDishNetwork.com offer, then no refund is available upon cancellation for any reason.
Q: What should I do if I am going to move?
A: DISH Network has a program just for you called DISHMover. DISH Network will send you a new dish and provide you a professional
installation at your new home for free or for a minimal shipping fee, allowing you to leave your current dish connected at your old
location.
Q: Is DISH Network available in Alaska and Hawaii?
A: DISH Network's America's TOP 120 is now available in Hawaii and Alaska. Additional installation and equipment fees may apply.
Q: Can I get service in Puerto Rico?
A: Yes, it is available in Puerto Rico. *Additional hardware and fees may apply.
Q: Is DISH Network service available outside of the U.S. (specifically, Canada)?
A: Unfortunately, DISH Network is expressly prohibited from distributing their programming services to anyone outside the U.S., its
territories and possessions as dictated by DISH Network's programming contracts with the programmers.
Q: What number do I call for billing issues?
A: Questions on your order invoice call 1.800.434.7451 or e-mail customerservice@idishnetwork.com. For programming and
other billing questions simply call DISH Network directly at 1.800.333.3474.
Q: What number do I call for technical problems?
A: Simply call DISH Network directly at 1.800.333.3474.
Q: What number do I call if I have any further questions?
A: You may call us at 1.800.434.7451 or contact us via e-mail at
customerservice@idishnetwork.com.
Get Complete Info Of Dish Network Free Satellite TV Offer
From Idishnetwork( Highly Recommended )
OR
Call 1-888-689-6429
Promotion Code: 1434
Note: You'll need the Promotion Code when placing your free satellite tv order through telephone.
A $4.99 per month additional outlet satellite tv programming access fee will be charged for each dual-tuner (DISH 322 or DISH
Player-DVR 522) receiver. This fee will be waived monthly for each such satellite tv receiver that is continuously connected to Customer's
phone line each month.
|